Intermediate Business Analyst

About

Description

Reporting to the Senior Manager: Business Analysis, Intermediate Business Analyst is responsible for functional analysis, process analysis, design, and simulation. This role assists in conducting mapping sessions with business units to facilitate process enhancement and change in terms of business strategies. Understanding of organisation's business systems and able to assists in facilitating quality improvement interventions. The focus is on process analysis and re-engineering, business requirements gathering and documenting with an understanding of business and technical problems and solutions as they relate to the current and future business environments

Responsibilities

• The intermediate business analyst will be required to fill-in the role of Production Support analyst as and when required from time-to-time
• The incumbent will in the role of Production Support analyst provide end-users assistance by identifying and replicating the production issues raised by business
• The production support analyst role will log the calls associated with incident raised and assigned to the relevant technical teams for resolution
• The production support analyst role will test all data fixes and resolved production incidents to verify that the solution work correctly as expected Produce functional requirement specifications to deliver on business requirements through a structured work approach using quality, governance, and customer service as the top-of-mind analysis practices
• Can apply the appropriate solution design standards so that customer requirements, process automation, digitization and artificial intelligence have relevance where required in the formulation of the solution
• Understands and considers all applicable incidents that have been reported which is relevant to the business requirement so that it is included as part of the overall business solution
• Formulates operational service metrics as part of Production Support and the business requirement
• Planning and Process Management: detailed knowledge for optimizing business workflows Adopts business process management standards and procedures to improve business processes
• The Business Analyst will focus on outcomes-based deliverables and understand the Business Architecture, inclusive if value stream maps and end to end business processes so that all information is collated for an informed Business Specification
• Use adopted methods of eliciting business requirements and complete detailed documentation so that this can be translated into a business solution either by introducing a technology platform or reframing the way a business process works end to end

Qualifications

• Bachelors Degree Degree in Business Analysis (preferred)

Application instructions:

• Apply Urgently!